Frequently Asked Questions

Let Us Be Your Preferred Collision Repair Specialist

We understand the insurance community and nuances of the claims process. Our goal is a satisfied customer. With us you can be absolutely certain your vehicle will be repaired with quality parts and materials.

    Enjoy all the advantages of:

  • Repairs that restore the vehicle to pre-accident condition
  • Convenient, helpful service
  • Timely repair service
  • Cost-conscious pricing
  • Discounts


Satisfied customers is what our shop is all about.

How do I know when my car will be ready?

When you schedule your repair, we will identify the time and method (phone, email or text) that you will require for notification and updates about the repair progress. Using our repair tracking system, we will notify you about the status of your repair. Any delays in the process caused by unforeseen things such as part or other delays will also be communicated.

Can I drop-off or pick-up my vehicle after shop hours?

If prior arrangements have been made, you may drop off your vehicle before or after shop hours. If you need to pick up your vehicle after hours, please make arrangements with the shop.

What do I bring to the shop?

Bring any insurance estimate that you may have received from any adjuster.

What about a rental car?

If you have rental coverage on your insurance policy we can assist you in having a rental car ready for you when you drop off your vehicle for the repair. We can help with arranging your pick up from our location and a ride to the rental car location to get your replacement rental car. They will pick you up when you drop your car off to us and drop you off at our location when your car is completed.

What if my car is not drivable?

If your car is not drivable, you should choose the repair shop where you want to have the repairs made and have the car towed to that shop. Any insurance adjusting that may need to be done can be done at the shop of your choice. If you would like to have your vehicle repaired with us, call and we will make arrangements to have the vehicle towed to us.

Can I choose my own repair shop?

Yes. In order to expedite your claim, select the repair shop, leave your vehicle there and notify your insurance company of the location of the vehicle. You have the right to select the shop of your choice whether your insurance company has a “direct repair program” or not. It is illegal for an insurance company or adjuster to “make” you take your car to a drive-in claims center or to a shop that they have chosen. These are your protected consumer rights.

Do I need to get three estimates?

No. You do not have to obtain more than one estimate–from the shop of your choice. Do not get an estimate from a shop that you would not let repair your vehicle.